Terms & Conditions

General information

Veldform operates as a commercial designation of Veldform B.V., situated at Rooseveltstraat 18, 2321 BM Leiden, Netherlands. Complete seller identification, corporate registration, and formal contacts appear in the Legal Notice and the order summary. Returned units are received exclusively at the processing facility specified in our return instructions; do not dispatch packages elsewhere.

Website use

Purchasers must have reached a minimum age of 18 years. Products and website services serve non-commercial, individual applications except where governed by separate written contract. We reserve the right to decline, restrict, or revoke orders lacking verified data, units lacking stock availability, or transactions carrying fraud indicators, with full repayment of collected sums.

Unit pricing, statutory taxes, and import tariffs

Values are stated in EUR. Carriage fees are calculated and shown prior to final transaction confirmation. In the event of a manifest clerical calculation error on pricing, we notify you prior to dispatch to either reconfirm at the rectified rate or void the transaction without penalty.

3.1 VAT and customs duties

Published rates for shipments to Netherlands contain applicable value-added tax. Orders delivered outside Netherlands incur customs duties, cross-border handling, and local statutory taxes charged directly to the recipient by destination authorities. Parcels rejected during customs clearance are classified as returns, and associated transport expenses are withheld from the reimbursed total.

Payment channels, checkout processing, and contractual acceptance

Settlement is processed through Cash on delivery, Bank transfer. This website does not acquire, log, or hold payment card or personal banking credentials.

4.1 Order placement and acceptance

A purchase submission occurs upon completing the checkout form. We transmit an acknowledgement containing the order reference; a binding sales contract takes effect only upon physical parcel dispatch and delivery notification. Prior to dispatch, we retain the option to cancel the request and return all funds received.

4.2 Failed or incomplete payments

Items are not released for transit if payment remains unconfirmed or incomplete. Where delivery payment terms apply, consignments left uncollected or rejected at delivery return to our facility, resulting in automatic order termination.

Data management and user record security

We collect and record individual user information strictly to fulfill shipments, address user inquiries, and maintain interface security according to our Privacy Policy. Technical tracking protocols are set out in the Cookie Policy. Each document constitutes an enforceable component of these terms.

Item utilization, user safety, and operational handling

Operate desk items according to product documentation, labels, and supplied technical sheets. Store beyond the reach of minor children unless categorized for child use. Images depict physical production samples; display calibration influences color rendering, and minor visual variations do not constitute material flaws.

6.1 Storage, expiry and disposal

Preserve materials under the environmental conditions indicated on packaging. If an operational life date is marked, retire the unit upon that date. Recycle containers and spent components pursuant to local municipal waste directives.

No medical advice

Website entries provide technical product descriptions and operational guidance, not health, medical, or clinical direction. Features do not guarantee physiological or therapeutic outcomes. Users receiving medical care, carrying a pregnancy, or managing bodily sensitivities must consult certified medical providers prior to use.

Discount codes and promotions

Active rate reductions apply strictly to transactions entered during their visible term and cannot be aggregated with other offers without written allowance. Promotional codes require entry prior to transaction completion and cannot be allocated retrospectively. Complimentary items allocated as promotional inventory must accompany any returned order.

Shipping and delivery

Methods, costs, and standard freight terms are documented under Shipping & Delivery. Quoted transit intervals represent non-binding estimates measured in working days following dispatch, not binding arrival schedules. Orders containing multiple units may ship in distinct consignments.

Transfer of risk, receipt verification, and transit loss

Consignment risk remains with us until physical surrender to the recipient or an authorized proxy at the destination address; title and casualty risk pass upon handover. Document apparent freight damage with photographic records and notify [email protected] within 48 hours. Ensure target addresses are correct; parcels redirected back to us from erroneous addresses or uncollected delivery attempts are refunded minus net freight fees.

Cancellation protocols, returns, and payment reimbursement

Purchasers may return goods within 45 days of delivery pursuant to terms detailed on the Returns & Refunds page. Obtain a formal return authorization and dispatch units exclusively to the designated depot location. Reimbursement equals unit purchase prices; outbound shipping is refunded only in cases of dispatch errors or verified defects. Statutory withdrawal rights under consumer domicile laws remain intact.

Warranty and product conformity

Delivered units must conform to published technical profiles and arrive without fabrication flaws. In accordance with Dutch consumer law under Book 7 of the Dutch Civil Code (Burgerlijk Wetboek), all desk accessories carry a statutory conformity warranty covering material defects and manufacturing flaws that manifest under normal office and residential use. Any product presenting a manufacturing fault during the statutory warranty interval is subject, upon technical assessment, to repair, replacement, or reimbursement at our determination. Cosmetic wear, incorrect handling, or physical damage sustained after handover are excluded.

Platform usage standards and conduct requirements

Users must not engage in fraudulent ordering, tamper with network infrastructure, harvest third-party records, or upload defamatory, false, or illicit text. Non-compliance gives us grounds to suspend platform privileges immediately.

Intellectual property

All texts, visual diagrams, imagery, trademarks, and source components represent the property of Veldform B.V. or authorized licensors. Personal viewing and physical printing for private utility are permitted; extraction, redistribution, or trade use demands prior written authorization.

Third-party websites and links

Our platform may reference external web services outside our administration. We assume no legal responsibility for their technical integrity, governance policies, or data. Hyperlinks do not denote official affiliation or recommendation.

Customer feedback, product reviews, and public submissions

Displayed product reviews originate from confirmed purchasers; they convey particular user observations and do not guarantee identical performance for all configurations. Submitting commentary, imagery, or notices conveys a royalty-free right to display that material under your first name only. We withdraw entries upon submission of a request and filter out unlawful content or identifiable third-party private data.

Disclaimer of warranties

Platform functions are supplied on an as-available basis. While reasonable diligence is applied to ensure technical accuracy, uninterrupted uptime and flawless software execution cannot be guaranteed. Statutory warranties applicable to purchased physical items remain unaffected by this provision.

Limitation of liability

To the maximum extent permitted by applicable Dutch legislation, total liability of Veldform B.V. for any claim arising out of purchase or product use shall not exceed the total purchase price paid for the specific order or €100, whichever is lower. Unlimited responsibility applies to damages resulting from deliberate misconduct, gross negligence, physical injury, loss of life, or other statutory categories exempt from contractual restriction. In all remaining instances, corporate financial responsibility is limited strictly to direct, foreseeable losses typical under this transaction format.

Indemnification

You hold harmless and indemnify us against third-party actions resulting from your failure to observe these contractual terms or from content submitted through your account, within the boundary of governing law.

Jurisdiction, legal arbitration, and applicable law

These terms, agreements, and all disputes arising from online purchases are governed exclusively by the laws of the Netherlands, subject to the jurisdiction of the competent court in Amsterdam. Should a direct dialogue fail to settle an issue, proceedings may be initiated before the competent tribunal having jurisdiction at the vendor's corporate seat; consumer litigants preserve all non-waivable rights to pursue remedies within courts of their personal domicile. Mandatory consumer protective regulations of your jurisdiction remain operative.

Electronic communications

Transactional statements, dispatch alerts, accounting receipts, and formal notices are routed to the contact address entered during checkout. You are responsible for ensuring address validity and inspecting delivery filters; electronic messages dispatched to that address are deemed received.

Assignment

We may assign operational rights and contractual commitments under this agreement to a successor entity, provided your legal position remains fully protected. Transfer of customer contractual rights requires our prior written confirmation.

No waiver

Failure to exercise or enforce any right under these terms at a given time does not constitute a waiver of future enforcement for subsequent infractions.

Severability

Should any clause in these terms be declared unenforceable, all remaining clauses remain valid, and the unenforceable provision will be superseded by an enforceable term that aligns as closely as possible with its initial objective.

Termination

We reserve the right to suspend accounts or decline subsequent purchases from any buyer who violates these terms. Any purchase dispatched prior to termination remains unaffected.

Entire agreement

These terms, along with our referenced policies and your official purchase confirmation, constitute the entire agreement between both parties. If published across multiple languages, the edition corresponding to the specific localized site of your purchase governs the transaction.

Contact information

Direct inquiries regarding these terms to [email protected], +31 71 3451485, or via the Contact form on our site. Physical mailing address: Rooseveltstraat 18, 2321 BM Leiden, Netherlands.