Privacy Policy

About this privacy policy

This policy governs activity on veldform.pro, purchases made through this website, and direct correspondence with our team. It does not govern third-party sites linked from our pages, which operate under separate terms.

Data controller and contact details

The designated data controller is Veldform B.V., located at Rooseveltstraat 18, 2321 BM Leiden, Netherlands. For questions concerning personal data management, contact [email protected] or call +31 71 3451485.

Categories of personal data collected

Data collection is limited strictly to the information required for the stated operational purpose of each category.

3.1 Information you provide directly

Full name, physical shipping address, email address, and telephone number provided during checkout, alongside records of written correspondence or submitted product reviews. Order records are retained for statutory accounting terms, and general communications are stored for up to 3 years from the latest interaction.

3.2 Payment and transaction data

Assigned order reference, item specifications, monetary sums, selected settlement method, and fulfillment status. Payment card numbers and online banking credentials are not handled on this platform. Data is preserved for the statutory accounting duration.

3.3 Automatically collected information

Network IP address, browser build, hardware profile, URL pathways, referrer source, and access timestamps captured by web infrastructure and specified cookies. Technical logs persist for 30 days, while aggregated analytics datasets remain stored for up to 14 months.

3.4 Marketing and advertising data

Referral parameters, campaign identifiers, or direct inbound links, recorded solely to assign site traffic and completed purchases to a specific acquisition channel. Stored for up to 90 days.

3.5 Data obtained through external service partners

Dispatch updates from our shipping partners and settlement confirmations issued by payment processing systems, mapped to your purchase record.

3.6 Children

Our service is not configured for individuals younger than 18. We do not deliberately register information from this group. A parent or legal guardian may instruct [email protected] to purge corresponding records.

Mandatory data requirements

Recipient name, destination address, email contact, and phone number are necessary prerequisites for order processing and logistics updates. An order cannot proceed without these fields. All supplemental fields remain voluntary.

Purposes of data processing

• To log, fulfill, and bill your purchase, as well as to process product returns and balance reimbursements.
• To handle incoming support requests and transmit logistical notifications through email or SMS.
• To maintain server security, monitor for fraudulent transactions, and record baseline site interactions.
• To distribute product updates solely upon explicit prior request, with an opt-out mechanism present in each message.
• To comply with binding legal and fiscal standards, including commercial record-keeping regulations.

Third-party data distribution

We do not sell personal information. We disclose data solely to the processing partners listed below, each operating under binding agreements to handle data exclusively to our specifications.

6.1 Payment processing

The operational partner handling your selected payment option receives the transaction values needed to settle and balance the account.

6.2 Shipping and fulfilment partners

Our freight carriers receive the recipient name, physical delivery address, and telephone contact to complete parcel transit and coordinate delivery timing.

6.3 Service providers

Infrastructure providers, email relay services, and customer assistance software process records exclusively on our behalf.

6.4 Advertising and analytics partners

Analytical and marketing tags, active only after voluntary consent, transmit usage telemetry to their respective operators in accordance with our Cookie Policy.

6.5 Legal and regulatory disclosures

Records are disclosed when required by court orders, legal statutes, or to establish legal claims arising from a commercial purchase.

6.6 Business transfers

Upon any business restructuring, divestiture, or transfer of ownership, customer records transfer to the acquiring entity subject to equivalent data protections.

International data transfers

External vendors may handle information in territories outside Netherlands. In those instances, transfers depend on formal adequacy decisions or recognized standard contractual clauses to safeguard the integrity of your data.

Your rights and choices

In accordance with the General Data Protection Regulation (GDPR), you hold data subject rights under Articles 15-22 GDPR.

8.1 Access, correction, erasure, and portability rights

You may inspect the records we retain about you, correct factual inaccuracies, request complete deletion, obtain structured copies, restrict processing parameters, oppose specific uses, or revoke active consents. Revocations do not invalidate prior lawful processing.

8.2 Marketing choices

Marketing bulletins feature an explicit unsubscribe link. Preferences for analytical and marketing trackers can be modified at any point through the site configuration banner.

8.3 Exercising your rights

Submit requests directly to [email protected]. Identity validation may be required prior to fulfillment, with responses issued within 30 days. You also retain the right to submit a formal grievance to the data protection authority within Netherlands.

Data security

All platform traffic is encrypted via HTTPS. Purchase records reside in permission-controlled environments accessible strictly to authorized team members and verified service providers. Payment card details are neither received nor stored on our systems.

Data retention

Order documentation and associated tax receipts remain on file for the duration mandated by commercial law before removal. Customer inquiry archives are maintained for up to 3 years from the latest message. System logs expire after 30 days, aggregated reporting metrics persist for up to 14 months, and marketing consents stand until explicitly canceled.

Third-party websites and services

Outbound references directing to external websites, social channels, or payment intermediaries lead to platforms governed by independent data terms. We accept no liability for their handling procedures.

Changes to this policy

We revise this documentation when operating conditions or legal requirements shift. The authoritative text is the document displayed here, marked with its current revision date at the top.