VeldformShipping & Delivery
Each parcel dispatched by Veldform is packed securely and transferred to a tracked carrier. This overview details handling schedules, freight rates, and procedures for shipment delays, losses, or transport damage.
Order processing time
Orders confirmed before 15:30 on regular business days are handed to the carrier that afternoon; orders confirmed past the cut-off point, over weekends, or during public holidays transfer on the next standard working day. An immediate transaction receipt with the order reference is sent by email, followed by a separate dispatch notice containing the parcel tracking number upon handover.
Tracking instructions for your parcel
- Click the carrier tracking URL provided in your shipment notification email or SMS message.
- Alternatively, navigate to our order tracking screen and submit your order reference number.
- Tracking data registers as soon as the logistics hub scans the parcel barcode, typically within 24 hours of collection.
- Sequential location checkpoints update across transit hubs until the physical handover is complete.
Estimated delivery times
Delivery schedules reflect business days post-dispatch and serve as standard estimates rather than firm guarantees. Deliveries to outlying or rural postal codes require an extra 1-2 days.
| Region | Estimated delivery time |
|---|---|
| Netherlands | 1-2 business days |
| Other destinations | Calculated and displayed during checkout prior to final payment |
Shipping and handling costs
Standard shipping is complimentary for orders exceeding €60 within Netherlands; orders below this threshold incur a fee of €4.95. The precise shipping charge calculated for your postal code appears on the checkout screen before you finalize the order.
International shipping
For international shipments outside Netherlands, carrier transit rates and estimated windows appear during checkout. Local customs fees, import taxes, and processing duties are established by destination authorities and remain the responsibility of the recipient. Shipments rejected at destination customs are handled under standard return rules.
Damaged shipments, missing parcels, and transit loss
6.1 Damaged
Inspect the consignment exterior upon arrival. If structural damage affects the outer box or interior desk tools, capture clear photographs and notify [email protected] within 48 hours. We will dispatch a replacement at our expense or initiate a complete refund; retaining the broken item is sufficient unless collection is arranged.
6.2 Lost
If shipment checkpoints reflect zero movement for 5 consecutive business days, provide your order reference to support. We initiate a formal investigation with the logistics carrier and provide either an immediate re-shipment or a full reimbursement, based on your preference, within 10 business days of notice.
6.3 Tracking indicates delivered status without physical receipt
Verify the immediate premises with household members, reception points, or adjacent properties first, then submit a notification within 3 days of the recorded delivery scan. We lodge an inquiry with the courier operator and provide status updates until resolved.
Questions about this policy
Contact [email protected] or telephone +31 71 3451485 during Mon-Fri 09:15-17:15. All correspondence receives a reply within one business day.