Frequently Asked Questions

Reference documentation covering order management, carrier timelines, warranty scope, and return instructions.

1. 1

   how to choose the right desk pad size

   Measure the clearance between your keyboard edge, mouse sweep area, and monitor base. Our medium size fits compact keyboards with room for a mouse, while the large model accommodates standard full keyboards and writing pads together. Verify your desktop depth allows at least five centimetres of clearance along the front edge.

2. 2

   what is the desk shelf made of

   The shelf board is milled from solid kiln-dried European oak treated with plant-based hardwax oil. The legs are formed from five-millimetre thick 6063 aluminium alloy with bead-blasted anodisation. We use natural cork dampeners under each foot to isolate vibration and prevent desk scuffs.

3. 3

   how to clean wool and oak accessories

   Dust timber items with a dry microfibre cloth and wipe occasional spills immediately using a lightly damp cloth without chemical detergents. For wool felt desk pads, vacuum lightly with a brush attachment and gently blot liquid drops using plain water. Never soak wool mats in water or use bleach.

4. 4

   can i pay with cash on delivery

   Yes, we accept cash on delivery directly at your doorstep when the courier presents the shipment. Please keep the exact cash total ready, as drivers carry limited coin reserves. We also accept direct bank transfers prior to parcel dispatch.

5. 5

   how does the return process work

   You can return unused products within thirty days of receiving them, provided they remain in their original undamaged packaging. The customer covers return shipping fees unless an item arrives damaged or incorrect. Once our team in Leiden inspects the parcel, we issue the refund to your bank account.

6. 6

   is an invoice issued with the order

   Yes, a formal Dutch VAT invoice with itemised prices is generated automatically for each shipment. The invoice is sent directly to your order email upon dispatch. Business customers can submit their company details during the order confirmation.